Sharrow Community Forum

In April 2010 SCF was awarded the PQASSO Quality Mark at Level 1, one of the first 30 organisations in the country to be awarded the new externally accredited version and the first in South Yorkshire!

PQASSO is a self-assessment tool. This means that your organisation controls the process and the pace at which it implements PQASSO. You may also want to build on your self-assessment by having an external assessment against the PQASSO standards – click here to read more about the PQASSO Quality Mark.

PQASSO is built on 12 topics or quality areas.

1.  planning

2.  governance

3.  leadership and management

4.  user-centred service

5.  managing people

6.  learning and development

7.  managing money

8.  managing resources

9.  communications and promotion

10.  working with others

11.  monitoring and evaluation

12.  results

PQASSO offers a staged approach to implementing quality through three levels of achievement.  All organisations should cover the requirements of level 1.  More established or complex organisations may then decide to move on to level 2 and then level 3. In each quality area, the standard itself is clearly defined and applies to all organisations. To work through the quality area, you ask yourself if you meet the indicators at the level you are working, and you set out plans to make any necessary improvements.